Customer Complaint And Feedback Response

INPUT I:
Complaint
Company Name: Nature's Child
Product Name: Water Bottle
Star Rating: 1
Customer Review Description: 
The water bottle is leaking in the cap and the cap is not fitting properly
Email
INPUT II:
Review
Company Name: Nature's Child
Product Name: Water Bottle
Star Rating: 1
Customer Review Description: Not good, poor quality product 
Reply on Amazon

OUTPUT I:
Subject: Regarding Your Recent Experience with Nature's Child Water Bottle
Dear valued customer,
We are writing to address your recent complaint regarding the Nature's Child Water Bottle. We sincerely apologize for any inconvenience you have experienced with our product, and we appreciate your feedback.
We understand that you have encountered issues with the water bottle's cap, including leaking and improper fitting. We take these matters seriously, and we want to assure you that we are committed to resolving them promptly.
To assist you further, we kindly request the following information:
Order number or purchase location (if applicable).
Any pictures or additional details of the issue to help us identify the problem more precisely.
Please reply to this email with the requested information, and our customer support team will investigate your case thoroughly. Our goal is to provide you with a satisfactory solution, whether that involves a replacement, refund, or any necessary support to address the issue.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience as we work to resolve this matter. Your satisfaction is important to us, and we are committed to ensuring you receive a high-quality product.
If you have any further questions or concerns, please feel free to contact us at [Your Company Name] Customer Support:
Email: [Your Contact Email]
Phone: [Your Contact Phone Number]
We look forward to hearing from you and assisting with the resolution of this issue.
Best regards,
[Your Company Name]
[Your Title]
[Your Company Name]
[Your Contact Information]
[Your Contact Email]

OUTPUT II
Dear valued customer,
Thank you for taking the time to share your thoughts on the Nature's Child Water Bottle. We appreciate your feedback and are glad to hear that the product serves its purpose for you.
We understand that you find it to be an "okay" product. Your feedback is valuable to us, and we are always looking for ways to improve. If you have any specific suggestions or if there is anything we can do to enhance your experience with our product, please feel free to let us know. Your input will help us make necessary adjustments.
At Nature's Child, we are committed to delivering products that meet and exceed our customers' expectations, and we take your feedback seriously. We hope to have the opportunity to provide you with an even better experience in the future.
If you ever have further comments or questions, please don't hesitate to reach out.
Best regards,
Nature's Child Team
[Note: This response is posted on Amazon and is not autogenerated.]