Universal Service Bussiness List

PROFESSIONAL SERVICE CONTRACT
Contract Reference: WSC-2025-001
Contract Date: August 3, 2025
Effective Date: August 10, 2025
PARTIES TO THIS AGREEMENT
SERVICE PROVIDER:
TechFlow Solutions LLC
Contact Person: Sarah Johnson, Project Manager
Email: [email protected]
Phone: (555) 123-4567
Address: 1234 Innovation Drive, Suite 200, Austin, TX 78701
Country/Region: United States
CLIENT:
Green Valley Marketing Agency
Representative: Michael Chen, Creative Director
Email: [email protected]
Phone: (555) 987-6543
PROJECT SCOPE AND DELIVERABLES
Service Category: Web Development
Project Description:
Development of a custom WordPress website for Green Valley Marketing Agency, including:
Modern, responsive design optimized for desktop, tablet, and mobile devices
Custom WordPress theme development
Portfolio showcase with filterable project gallery
Contact forms with lead capture integration
SEO optimization and Google Analytics setup
Content Management System training for client staff
Specific Deliverables:
Design Phase: Wireframes, mockups, and design approval (Week 1-2)
Development Phase: Custom WordPress theme and functionality (Week 3-5)
Content Integration: Client-provided content setup and optimization (Week 6)
Testing & Launch: Cross-browser testing, performance optimization, and go-live (Week 7)
Training: 2-hour CMS training session for client team
Documentation: User manual and website maintenance guide
Performance Standards:
Website loading speed: Under 3 seconds on standard broadband
Mobile responsiveness: 100% compatibility across iOS and Android devices
Browser compatibility: Chrome, Firefox, Safari, Edge (latest 2 versions)
Uptime guarantee: 99.9% (hosting dependent)
PROJECT TIMELINE
Project Duration: 7 weeks (49 calendar days)
Project Start Date: August 10, 2025
Expected Completion Date: September 28, 2025
Key Milestones:
Week 2: Design approval and development commencement
Week 4: Development progress review and feedback session
Week 6: Content integration and client review
Week 7: Final testing, launch, and training delivery
FINANCIAL TERMS
Total Project Cost: $8,500.00 USD
Payment Schedule:
Down Payment (50%): $4,250.00 USD - Due upon contract signing
Final Payment (50%): $4,250.00 USD - Due upon project completion and client approval
Accepted Payment Methods:
Bank Transfer (ACH) - Preferred
PayPal Business
Stripe (Credit/Debit Cards)
Payment Terms:
Down payment due within 5 business days of contract execution
Final payment due within 10 business days of project delivery
Late payments subject to 1.5% monthly service charge
Projects may be suspended if payments are 15+ days overdue
RESPONSIBILITIES
Service Provider Obligations:
Deliver all specified services according to agreed timeline and quality standards
Provide regular progress updates via email every Friday
Ensure all work meets current web development best practices
Maintain confidentiality of all client information and business data
Provide 30-day warranty on all development work
Offer technical support during business hours (9 AM - 5 PM CT, Monday-Friday)
Client Obligations:
Provide all required content, images, and brand assets within 5 business days of request
Respond to approval requests within 3 business days
Designate a single point of contact for project communications
Provide access to existing hosting accounts and domain management
Complete final review and approval within 5 business days of delivery
Make final payment according to agreed schedule
INTELLECTUAL PROPERTY RIGHTS
Work Product Ownership:
Upon full payment, Client will own all custom code, designs, and content created specifically for this project.
Third-Party Components:
WordPress core software remains under GPL license
Premium plugins/themes (if used) subject to their respective licenses
Stock images/graphics require separate licensing by Client
Service Provider Retention Rights:
Right to use project as portfolio example (with Client approval)
Retention of development methodologies and general techniques
Right to create case study for marketing purposes (client name may be anonymized upon request)
Code Repository:
Final code delivered via secure file transfer
Client receives full source code and documentation
Service Provider retains backup copy for warranty support
CONFIDENTIALITY AND NON-DISCLOSURE
Both parties agree to maintain strict confidentiality regarding:
Business strategies, financial information, and proprietary processes
Technical specifications, source code, and development methodologies
Customer data, marketing plans, and competitive information
Any information marked as confidential or reasonably understood to be confidential
This confidentiality obligation survives contract termination for a period of 3 years.
CHANGE MANAGEMENT
Scope Changes:
All changes to project scope must be requested in writing
Change requests will be evaluated for impact on timeline and budget
Client approval required before implementing any changes that affect cost or delivery date
Additional work billed at $125/hour for development, $95/hour for design
Revision Policy:
Design Phase: 3 rounds of revisions included
Development Phase: 2 rounds of functional revisions included
Additional revisions billed at standard hourly rates
QUALITY ASSURANCE AND TESTING
Testing Procedures:
Cross-browser compatibility testing on major browsers
Mobile responsiveness testing on iOS and Android devices
Performance optimization and speed testing
Form functionality and integration testing
SEO compliance verification
Client Acceptance:
Client has 5 business days to review and test deliverables
Issues must be reported in writing with specific details
Client acceptance deemed given if no response within review period
Only functional issues covered under warranty; design preference changes subject to change order process
WARRANTY AND SUPPORT
30-Day Warranty Period:
Covers bugs and functional issues in delivered code
Does not cover issues caused by client modifications or third-party changes
Does not cover hosting, domain, or server-related issues
Response time: 48 hours for warranty issues
Post-Warranty Support:
Available at standard hourly rates
Monthly maintenance packages available
Emergency support available with premium rates
LIMITATION OF LIABILITY
Service Provider's total liability under this contract shall not exceed the total contract value of $8,500.00.
Excluded Damages: Service Provider shall not be liable for:
Indirect, incidental, or consequential damages
Lost profits, revenue, or business opportunities
Data loss not caused by Service Provider negligence
Issues arising from third-party services (hosting, domains, etc.)
Client Responsibility: Client assumes responsibility for:
Regular backups of website content and data
Maintaining hosting and domain services
Compliance with applicable laws and regulations
Content accuracy and legal compliance
FORCE MAJEURE
Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control, including but not limited to:
Natural disasters, pandemics, or government actions
Internet service outages or hosting provider failures
Third-party service disruptions affecting project dependencies
Affected party must notify the other party within 48 hours of becoming aware of such circumstances.
TERMINATION
Termination by Client:
Client may terminate with 10 business days written notice
Client responsible for payment of all work completed to date
Client receives all work products completed at time of termination
Termination by Service Provider:
May terminate for non-payment after 30 days written notice
May terminate for material breach after 15 days written notice and opportunity to cure
Will deliver all completed work upon termination
Effect of Termination:
Both parties released from future obligations
Payment due for work completed
Confidentiality obligations survive termination
Client retains rights to work paid for
DISPUTE RESOLUTION
Governing Law: This contract shall be governed by the laws of the State of Texas, United States.
Dispute Resolution Process:
Direct Negotiation: Parties will attempt to resolve disputes through good faith negotiation
Mediation: If negotiation fails, disputes will be submitted to binding mediation in Austin, Texas
Arbitration: Final disputes will be resolved through binding arbitration under American Arbitration Association rules
Jurisdiction: Any legal proceedings shall be conducted in Travis County, Texas.
ADDITIONAL TERMS
Communication Protocol:
Primary communication via email during business hours
Weekly progress updates provided every Friday
Emergency contact available for critical issues
Response time: 24 hours for non-emergency communications
Technical Requirements:
Client responsible for providing hosting meeting minimum requirements
SSL certificate required for website security
Regular WordPress updates recommended for security
Professional Standards:
All work performed according to current web development best practices
Code follows WordPress coding standards
SEO implementation follows Google guidelines
Accessibility standards compliance (WCAG 2.1 Level AA recommended)
CONTRACT EXECUTION
Entire Agreement: This contract represents the complete agreement between parties and supersedes all prior negotiations, representations, or agreements.
Amendments: Contract modifications must be in writing and signed by both parties.
Severability: If any provision is found unenforceable, the remainder of the contract remains in effect.
Assignment: Neither party may assign this contract without written consent of the other party.
Effective Date: This contract becomes effective upon signature by both parties.
SERVICE PROVIDER SIGNATURE:
Sarah Johnson, Project Manager
TechFlow Solutions LLC
Date: _
CLIENT SIGNATURE:
Michael Chen, Creative Director
Green Valley Marketing Agency
Date: _
This contract has been generated based on the Universal Service Contract Prompt. Please review with legal counsel before execution for high-value projects or complex service arrangements.